Your order will be shipped within 1 business day of it being placed except in the unlikely event there is a stock issue. We normally ship your merchandise via USPS or UPS Ground unless you choose an expedited shipping method. Your order should take between 5 and 7 days to arrive.
If you're not happy with your purchase, just contact us at 1-800-495-6370 within 5 days from the time you received it to obtain an RMA number and instructions for return. Please keep in mind that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
If you return a product that is without the original packaging, it can not be credited back to your account. So please double-check to make sure you've included all of the pieces and packaging before you return it. Keep in mind that there may be a minimum 15% restocking fee for returned items. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.
We can't take certain items back unless they're returned in the original, unopened factory-sealed packaging. Wholesale purchases and volume discount orders are also not returnable.
In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the address you are provided.
Please Note: Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
We do not accept exchanges. If you need a different product you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We do this because the item you want could be out of stock at the time we receive your return. To order a replacement item, give our Customer Service Department a call at 1-800-495-6370.
Drop off your package in either two ways:
UPS - Our preferred and fastest method. Take your package to a UPS drop box, a UPS Store nearest you: Find the Closest UPS Service Location or give it to your UPS driver.
US Post Office - Place the package in your residential mailbox, give it to your US postal carrier, or drop it off at any US Post Office or collection box.
Please take packages weighing more than 70 lbs. to a UPS location.
How long will it take to receive my refund?
Once your return has been received, allow 2-3 weeks for your refund to be processed if you paid with a credit or debit card. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive. Please Note: this timing can vary based on the season.